We are committed to protecting and respecting your privacy.
We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:
- a) the personal data we collect about you
- b) how we look after your personal data when you visit our website
- c) with whom your personal data might be share and
- d) your privacy rights and how the law protects you.
Personal data which we collect
Personal data provided by you
We collect personal data about you when you:
(a) book a table for one of our venues;
(b) book an event at one of our venues;
(c) sign up to receive our newsletter;
(d) purchase delivery products from us;
(e) contact us through our website;
(f) apply for a job with us; and
(g) access wifi at one of our venues.
The personal data collected in the above manner may include your:
- a) full name;
- b) date of birth
- c) email address;
- d) telephone number;
- e) reservation and/or booking details.
- f) delivery orders;
- g) postal address;
- h) payment details and
- j) enquiry details.
Personal data provided by 3rd parties
In order to help us improve how we provide our services to you, we may receive information about you from other sources (such as online table and event reservation providers), which we will add to the information we already hold about you.
Personal data about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
(a) give consent on his/her behalf to the processing of his/her personal data;
(b) receive on his/her behalf any data protection notices;
(c) give consent to the transfer of his/her personal data outside the European Economic Area; and
(d) give consent to the processing of their special category personal data (further details relating to special category personal data is detailed below).
How we use personal data
We collect information about you so that we can:
(a) manage your table bookings and event bookings at our venues;
(b) process any Delivery orders you make with us;
(c) assist you with your queries in relation to our business and/or venues;
(d) provide you with wifi access at our venues;
(e) conduct research, statistical analysis and behavioural analysis;
(f) carry out customer profiling and analyse your purchasing preferences (although this is only ever done in an anonymised manner and will not identify you specifically);
(g) detect and prevent fraud;
(h) notify you of any changes to our website or to our services that may affect you; and
(i) improve our services.
When we might share your personal data with THIrd parties
We do not, and will not, sell any of your personal data to any third party.
As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:
(a) service providers that help us to get any purchases which you make through our website to you, such as delivery companies and payment service providers;
(b) service providers that provide reservation systems for our venues
(c) service providers that help us to run our business such as our marketing platform provider (MailChimp) who records your marketing preferences and sends our email communications to you; website hosting providers; website developers; and providers of wifi access at our venues;
(d) professional advisers including lawyers, bankers, auditors and insurers who provide advice to us when we require it;
(e) law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
How we ask for Consent
In those cases where we need your consent to hold and process your personal data, we will ask you to check a box on any form requiring consent (except when subscribing to our newsletter via our website, when we will ask you to click on subscribe). By checking these boxes you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what are your rights as a data subject (all of which is set out in this Privacy Notice).
How we keep your personal data secure
To protect your information we maintain our policies and procedures to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
In addition to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
(a) access to personal data is restricted only to those employees who need to access this information;
(b) we store your personal data on secure servers and unauthorised external access to personal data is prevented through the use of a firewall;
(c) information used for reporting and/or customer profiling purposes is anonymised.
How long do we keep your personal data
We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.
Transfers of your personal data out of the EEA
All information you provide via our website is stored on our secure servers within the European Economic Area (“EEA”). If any data that we collect from you is transferred to, or stored at, a destination outside the EEA at any time, we will update this Privacy Notice accordingly.
When you link to one of our trusted third party reservation supplier websites, our marketing platform provider (MailChimp) when you sign up to receive our newsletter or to a social media site via our website, any personal data which you provide them may be transferred or stored outside the EEA. Please check their websites’ privacy notice carefully or get in touch with us for more information.
The right to access information we hold about you
At any point you can contact us to request the information we hold about you as well as why we have that information, who has access to the information and where we got the information. We will respond to your request within 30 days.
The right to correct and update the information we hold about you
If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted.
The right to object to processing of your information
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.
The right to data portability
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security we may need to verify your identity before we process your instructions above.
Cookies and tracking
(a) recognise you whenever you visit this website (this speeds up your access to the website);
(b) obtain information about your preferences, online movements and use of the internet;
(c) carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests; and
(d) make your online experience more efficient and enjoyable.
Consent to cookies
Turning off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.
Take care when linking to our social media sites
Our website provides links to our social media sites. Once on any of these social media sites, please take care if you choose to post any information as this will be on a public domain and may be widely accessible. If you would like more information about how any information posted on these sites will be used, please read the sites’ privacy notice carefully.
If you have any queries about this Privacy Notice, need further information about how Abd EL Wahab use your personal data or wish to lodge a complaint, please contact us by any of the following means:
- phone us on: 20 7235 1100
- write to us at: 1-3 Pont Street, Belgravia London, United Kingdom
CHANGES TO THIS PRIVACY NOTICE
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
Where we have made any changes to this Privacy Notice which affects the manner in which we use your personal data, we will contact you by email to inform you of this change.
This Privacy Notice was last updated on 24 May 2018.